Monday, May 16, 2011

Receipt of complaint

I just got this response to my complaint:
RE: Dr. Kenneth B. Perlmutter
Control Number: 1F 2011 215103

This is to acknowledge our receipt of your recent correspondence regarding the above-
named subject. We are currently reviewing the information you have provided and will
be conducting a thorough analysis. You will be contacted by the analyst assigned to
your case, [name omitted], for further information if necessary, and be advised of the status of your complaint at various stages of the complaint process.

The Board is currently experiencing an extended processing time for complaints. At this time, we will not respond to requests for status checks, as this delays the processing time further. Unfortunately, contacting the Board will delay processing of your complaint to the large volume of calls and e-mails we receive daily. We thank you in advance for your patience as our staff is working as quickly as possible to process your complaint.

We appreciate the information you have provided and thank you for bringing your concerns to our attention. Please see the enclosed flyer for information about the complaint process.

[name omitted]
Enforcement Technician
California Board of Psychology
This sounds as if I am starting to get the run-around. It is just another way of saying, "Don't call us, we'll call you."

I thought that I had a duty to notify them about what happened. I will give them the benefit of the doubt, and assume that they process complaints seriously.


Anonymous said...

It's definitely a form letter much like the ones I receive when I write my legistraitors.

It also sounds like the recorded message that I get while waiting on the phone for a live person. The only thing not said is "this conversation will be recorded for quality purposes in order to better help us serve you."

Either way, you're probably right about ye ode runneth arounde. If they said how long the wait might be when they wrote: "The Board is currently experiencing an extended processing time for complaints" you might think otherwise.

Nice Catch-22 about "contacting the Board will delay processing of your complaint." Reminds me of a professional who would charge me to explain their inexplicable billings.

Good luck!

Complaint investigation said...

George said...

The above petition is to encourage courts to take kids away from parents based on unverified allegations of abuse. I do not agree with it, and recommend not signing it.